Senior Operational Support Specialist

Job Summary

We are seeking a talented Senior Operational Support Specialist to join our Austability GmbH (AGMBH) team in Hockenheim, Germany.

Directorate

Portfolios Management

Location

Hockenheim, Germany

Duties and Responsibilities

• Assist in maintaining office operations.
• Self-manage and coordinate the day-to-day tasks of designated Operational Support Assistants to achieve agreed-upon standards within their allocated area of work.
• Resolve operational problems within their allocated area of work, analyze root causes of operational malfunctions, and provide resolutions.
• Handle escalated issues within their allocated area of work and promptly follow up on outstanding issues.
• Develop preventative measures and document issue resolution procedures.
• Recommend process improvements to enhance operational efficiency and cost-effectiveness.
• Evaluate current operational processes and suggest improvements.
• Monitor system operations and troubleshoot problems.
• Develop a support plan to prioritize and resolve multiple issues within the allocated area of work.
• Organize and input data into Microsoft Office 365 and other required platforms.
• Assist with project communication and documentation regarding project status.
• Assist with the management of tasks related to project completion.

Knowledge, Skills and Abilities: 

• Swift evaluation and cyclical incident updates.
• Effective communication and strategic decision-making abilities.
• Knowledge of computers and software necessary for the job.
• Adaptability and the ability to handle multiple office tasks simultaneously.

Required Qualifications and Experience

• Business Administration Certification or a related field required.
• Project Management Certification or a related field required.
• At least 3+ years of industry-related experience.

Language Requirements:

• B1 German language level (preferably B2, but B1 can be considered).
• B1 English.

What we Offer:

• Opportunity to join a company with a proven track record of success.
• A role that provides a wide range of learning opportunities.

Preferably with German work visa status or a candidate in Germany eligible to work in Germany.